Frequently Asked Questions | Gencix

Frequently Asked Questions

Need more information about Gencix? Find answers to some of your questions in our FAQ.

Gencix products

What is the appropriate dosage of gencix powder per cup?

Gencix is a mouthwash/toothpaste powder that you can dilute in water.

Fill the cup with water up to the mark (the volume of water can be adapted according to your own use).

Pour by tapping the bottle twice over the cup in order to get an effective dosage.

No risk of overdose.

Product for daily use, without restriction. No risk if the solution is swallowed.

Tip: it is better to use Gencix twice a day by tapping the bottle twice over the cup than to use Gencix less while tapping the bottle more times above the cup.

Reminder: Gencix is a complementary solution to brushing your teeth twice a day with a soft toothbrush, as well as using interdental brushed once a day.

Why is Gencix a powder?

Gencix is a powder that can be diluted in water: the choice of a solid and dry product allows this oral hygiene cosmetic to be 100% natural, with long-term preservation, while being totally free of preservatives and chemicals.

Most of modern toothpastes contain preservatives and chemicals in order to be stored in a paste form. Therefore, Gencix does not exist in paste form.

In fact, in the history of oral hygiene, toothpastes have not always been made of paste and you can find several tooth powders on the market, including Gencix.

Is gencix a toothpaste or a mouthwash?

Gencix is both at the same time.

Gencix = 1 product, 2 functions: mouthwash and toothpaste.

Gencix is only sold in powder form in order to remain 100% natural, without adding preservatives and chemicals. Therefore, Gencix is a powder mouthwash/toothpaste that must be diluted in water.

Gencix was labelled only as a toothpaste until 2018, making it difficult to explain that Gencix could also be used as a mouthwash.

A comparative clinical study on Gencix confirmed at the end of 2018 the relevance of the mouthwash labelling and gave Gencix an expected scientific recognition (International Journal of Environmental Research and Public Health - "Effect of a Toothpaste/Mouthwash Containing Carica Papaya Leaf extract on Interdental Gingival Bleeding: A Randomised Controlled Trial") Indeed, it is easier to explain that a mouthwash can also replace a toothpaste.

What does Gencix taste like?

When diluted in water, Gencix has a neutral taste.

Gencix powder does not contain any perfume.

If you want to add a minty taste, you can put a drop of mint essential oil on your toothbrush.

How to use Gencix?

Using Gencix is very simple: it is both a mouthwash and a toothpaste, to be diluted in water.

Feel free to consult the video of the operating instructions on our website.


The same powder, diluted in a single cup, for your mouthwash and toothpaste MORNING and EVENING after brushing your teeth.

Gencix is a powder that must be diluted in water.

  1. Fill the cup with water up to the mark (volume of water can be adapted according to use)
  2. Pour by tapping the bottle twice over the cup in order to get an effective dosage. No risk of overdose
  3. Rinse your mouth for about 30 seconds with the mixture. Spit it out. Do not rinse your mouth with clean water afterward.


This mouthwash is also a toothpaste: immerse your toothbrush in this mixture, then brush your teeth and use the rest of the solution for your mouthwash.

My gums are bleeding. Can Gencix help me restore the health of my gums?

Yes: Gencix is an effective and natural alternative that can help you reduce bleeding and occasional inflammation of your gums.

It is not normal to bleed when brushing your teeth.

Bleeding gums are a sign of inflammation.

Gencix helps to reduce the occasional inflammation of your gums, thanks to the scientifically proven properties of papaya leaf extract.

Gencix also has an anti-inflammatory and bacteriostatic action and preserves the oral flora.

Try it and you will quickly notice improvements in your oral health.

Is Gencix powder agressive?

Not at all. Quite the contrary.

Gencix is a mild, non-aggressive product: a very fine powder to be diluted in water.

Is gencix expensive?

Gencix is a patented, high-quality cosmetic product, 100% natural, manufactured and packaged in small quantities in France.

Gencix is designed and sold by the small company Esprit d'Ethique, in the Nantes region.

Its monthly cost of use varies between 9.75€/month for the 2-month package and 8.38 €/month for the 4-month package.

Gencix is a product that combines 2 functions: mouthwash and toothpaste.

The 9g package allows on average 180 brushings/rinsings, equivalent to three months of use (morning and evening) or to nine 400ml bottles of mouthwash.

Therefore, the Gencix oral hygiene solution can replace both your classic toothpaste and mouthwash.

Where can I find Gencix?

Gencix is a mouthwash/toothpaste powder that comes in four packaging, depending on the duration of use: 1 month, 2 months, 3 months or 4 months.

You can order Gencix products on our secured website: or by phone at: +33 2 40 40 55 54 Gencix is also available in your local pharmacies with the product reference (CIP code 7 digits or ACL code 13 digits):

Gencix 1 months (3g): code CIP : 604 2762 et code ACL : 37011 797 0000 1

Gencix 2 months (6g): code CIP : 816 7857 et code ACL : 34013 816 7857 9

Gencix 3 months (9g): code CIP : 615 4665 et code ACL : 37011 797 0001 8

Gencix 4 months (12g): code CIP : 600 1539 et code ACL : 34013 600 1539 5

Order, shipping and delivery

Do I need to create a new customer account on the new Gencix website?

Yes: to comply with the new European GDPR (regulations on the protection of personal data).

Our new website is secured in order to keep your personal data confidential.

How do I change or terminate a subscription?

It is very easy to change your subscription: by a simple message sent from our contact form on the website, or by email at, or by phone at +33 2 40 40 55 54.

It is also very easy to unsubscribe, after 3 receipts: go to "My account", "Your subscriptions", click on "Manage your subscriptions", indicate the reason for your request then click on "send message", or contact us by phone at +33 2 40 40 55 54.

What are the shipping costs?

Les frais de port, pour la France Métropolitaine, sont de 6,00 € pour les livraisons à domicile et pour les livraison en Point Retrait : ces colis sont envoyés par LA POSTE en Colissimo.

Les frais de port sont seulement de 3,00 € pour une livraison à votre domicile pour une commande de Gencix sans gobelet : ces commandes sans gobelet sont envoyées par LA POSTE en courrier Lettre suivie.

Un produit de moins de 3 centimètres d'épaisseur peut être expédié au tarif lettre : c'est le cas d'un Gencix sans gobelet.

Les frais de port sont offerts pour les commandes de plus de 60,00 € en France Métropole.

Les frais de port sont offerts pour les abonnements d'un Gencix 3 mois.

Payment of my order and access to my data

Are online payments fully secured?

All credit card payments are fully secured by Stripe, a specialised online payment app that deals with managing financial activities on the Internet, in compliance with the new European requirements concerning customer authentication and personal data confidentiality (European regulation on the protection of personal data, called GDPR, implemented since 25th May 2018).